The following report pages are taken from the current edition of the compensation report for you to examine. Below are the sample pages covering one of the 120 benchmark jobs in the survey report. The data has been removed from the pages. For each line below, the Number in Job, Mean Salary, First Decile Income Data, First Quartile Income Data, Median Income Data, Third Quartile Income Data, Ninth Decile Income Data values are printed in the report. Below, you will find the demographics which can be reported separately to the limits of the data on each of the 120 benchmark jobs for Metropolitan Area, Type of Employer, Size of Organization, Annual Sales of Manufacturing Organizations, Annual Sales/Budget of Non-manufacturing Organizations, and Level of Supervisory/Managerial Responsibility. Following are the column headings on every report page. No. in First First Third Ninth Job Mean Decile Quartile Median Quartile Decile The First Decile, First Quartile, Median, Third Quartile, and Ninth Decile columns above have been removed from the following sample pages.
Compensation of Customer Service Representatives
No. in
Variable & Category Job Mean . . .
All Such Respondents
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Income by Metropolitan Area
Fresno (CA) & vicinity
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Marin/Sonoma Counties (CA) & vicinity
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Modesto/Stockton (CA) & vicinity
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Oakland/East Bay (CA) & vicinity
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Sacramento (CA) & vicinity
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
San Francisco (CA) & vicinity
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
San Jose (CA) & vicinity
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Compensation of Customer Service Representatives
No. in
Variable & Category Job Mean . . .
Income By Type of Employer
All Manufacturing Organizations
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Aerospace/Aircraft/Electrical/Electronic Products
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
---Communications Equipment
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Food, Beverage & Tobacco Products
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Publishing
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
All Non-manufacturing Organizations
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Communications Services
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Government - State & Local
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Hospitality Organizations (hotels/motels/restaurants/entertainment)
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Compensation of Customer Service Representatives
No. in
Variable & Category Job Mean . . .
Income By Type of Employer (continued)
Merchandising Firms (retail & wholesale)
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Nonprofit Organizations
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Transportation Services
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Utilities (electric/gas/water/pipelines)
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Income By Size of Organization
Under 100 Employees
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
100 - 249 Employees
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
250 - 999 Employees
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
1,000 Employees or more
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Compensation of Customer Service Representatives
No. in
Variable & Category Job Mean . . .
Income By Annual Sales of Manufacturing Organizations
Under $10 million
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
$10 - $99.9 million
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
$100 million or more
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Income By Annual Sales/Budget of Non-manufacturing Organizations
(excluding educational institutions, financial organizations, etc.)
Under $5 million
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
$5 - $99.9 million
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Income By Level of Supervisory/Managerial Responsibility (See Definitions Section)
No Consistent Supervisory Responsibility
Minimum of Annual Salary Range . . . . . . . . . .
Current Annual Salary. . . . . . . . . . . . . . .
Maximum of Annual Salary Range . . . . . . . . . .
Total Annual Cash Compensation . . . . . . . . . .
Order the 309-page survey report, Compensation in Northern California, 5th Edition, described on this page for $495, with charges for shipping & handling. The report is IN STOCK and can be shipped out within two business days. The mean, median, 1st and 3rd quartile, and 1st and 9th decile data for base salary, bonus/commission/profit sharing, and total annual cash compensation are reported for many demographic variables, including geographic location, type and size of employer, etc. To purchase the report, use our On-Line Order Form, call (877) 210-6563, , fax, or write per the information at the bottom of this page.
|