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Who's Earning What in the Service Department?
Salaries & Bonuses in the Service Department - 2002
PUBLISHED: July 2002
Summary of the Salaries & Bonuses in the Service
Department - 2002 survey report of 18 benchmark jobs from Abbott, Langer & Associates,
Inc. The following describes the national median total cash compensation
for 8 benchmark jobs.
National/International Service Managers have a median total annual
compensation of $78,950, 198% higher than the $26,456 median total annual
compensation earned by Bench Service Trainees, according to a survey sponsored
by the National Association of Service Managers and directed by Dr.
Steven Langer, President of Abbott, Langer & Associates, Inc. The survey
report contains salary and bonus information on 18
benchmark jobs in 34 firms by type of industry
and size of employer, and contains sections on geographic differentials and
overtime pay. Copies of the complete Salaries and Bonuses in the Service
Department - 2002 are available for $425.00 through our On-Line
Order Form or from Abbott, Langer & Associates, Inc., Dept. NET, 548
First St., Crete, IL 60417 (telephone 708/672-4200; fax 708/672-4674).
tell a colleague, your manager, or your HR department about this
The median total cash incomes of some of the other
benchmark jobs which were surveyed are:
| Field Service Engineers |
$69,960 |
| Technical Writers |
$63,320 |
| Service Training Instructors |
$58,270 |
| Local Service Managers |
$59,538 |
| Field Service Representatives "A" |
$40,500 |
| Bench Service Repairmen "A" |
$32,500 |
The income relationships reported above may be distorted slightly, since some of
these benchmark jobs were reported more frequently in organizations of one size or type,
while other benchmark jobs were reported more frequently by larger or smaller
organizations, those providing different services, or those manufacturing different
products. This possible defect is corrected in the complete survey report by reporting
income for each benchmark job overall and with "break-outs" by type and size of
organization.
the survey report, Salaries and Bonuses in
the Service Department - 2002, described on this page for $425, with
charges for shipping & handling (and IL sales tax, if applicable). The report is IN STOCK and can be shipped out within two
business days. The mean, median, 1st and 3rd quartile, and 1st and 9th decile data for
base salary, bonus/commission/profit sharing, and total annual cash compensation are
reported for many demographic variables, including geographic location, type and size of
employer, etc. To purchase the report, use our On-Line Order Form,
call 708/672-4200, email,
fax, or write per the information at the bottom of this page.
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