Who's Earning What in the Service Department?

Salaries & Bonuses in the Service Department - 2002
Table of Contents

PUBLISHED: July 2002

List of 18 benchmark jobs covered in the survey report follow:

Information on this Report [product description]  [free summary data]  [table of contents**] [participating organizations]  [sample pages (large)**] [ the report] * shows job titles covered ** shows types and sizes of organizations covered

 

                                                             Page
Foreword
Methodology. . . . . . . . . . . . . . . . . . . . . . . . . . .5
Definitions. . . . . . . . . . . . . . . . . . . . . . . . . . .6
Participating Companies. . . . . . . . . . . . . . . . . . . . .9
Geographic Differentials . . . . . . . . . . . . . . . . . . . 10
Overtime Practices . . . . . . . . . . . . . . . . . . . . . . 19
Interpreting the Salary Data . . . . . . . . . . . . . . . . . 21
Compensation Data
     Field Service Representatives "C" . . . . . . . . . . . . 22
     Field Service Representatives "B" . . . . . . . . . . . . 24
     Field Service Representatives "A" . . . . . . . . . . . . 26
     Field Service Dispatchers . . . . . . . . . . . . . . . . 29
     Field Service Engineers . . . . . . . . . . . . . . . . . 31
     Field Service Leadmen . . . . . . . . . . . . . . . . . . 33
     Field Service Supervisors . . . . . . . . . . . . . . . . 35
     Bench Service Trainees. . . . . . . . . . . . . . . . . . 37
     Bench Service Repairmen "C" . . . . . . . . . . . . . . . 38
     Bench Service Repairmen "B" . . . . . . . . . . . . . . . 39
     Bench Service Repairmen "A" . . . . . . . . . . . . . . . 41
     Bench Service Center Managers . . . . . . . . . . . . . . 43
     Local Service Managers (All). . . . . . . . . . . . . . . 44
     Local Service Managers "A". . . . . . . . . . . . . . . . 46
     Area Service Managers . . . . . . . . . . . . . . . . . . 47
     Regional Service Managers . . . . . . . . . . . . . . . . 48
     National/International Service Managers (All) . . . . . . 50
     Technical Writers . . . . . . . . . . . . . . . . . . . . 52
     Service Training Instructors. . . . . . . . . . . . . . . 53

the survey report, Salaries and Bonuses in the Service Department - 2002, described on this page for $425, with charges for shipping & handling (and IL sales tax, if applicable). The report is IN STOCK and can be shipped out within two business days. The mean, median, 1st and 3rd quartile, and 1st and 9th decile data for base salary, bonus/commission/profit sharing, and total annual cash compensation are reported for many demographic variables, including geographic location, type and size of employer, etc. To purchase the report, use our On-Line Order Form, call 708/672-4200, email, fax, or write per the information at the bottom of this page.